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Workers report harassment at Santander: ‘Worst bank’



São Paulo – The telephone number of union leaders does not stop. Not even at dawn. Bankers desperate to charge for goals they consider most abusive in times of pandemic and illnesses due to covid-19. Fear of unemployment weakens and, for workers, is used as pressure on Santander, the country’s third largest private bank. Of Spanish origin, the financial institution obtains 29% of its worldwide profit in Brazil. The number increases year by year. In the first half of 2020 it has already reached 34%. But, bankers denounce, recognition does not come.

• Bankers denounce Santander attacks with layoffs and cuts

“I used to be a‘ caxias ’employee, today I don’t defend the bank anymore,” says, disappointed, MSS, a bank employee who hasn’t yet turned 30 and made a career at Santander. She started as an intern and became a manager in about eight years. “Now I am aware that we are number, the number of employees is falling: Santander is being the worst”, he reports, comparing the situation in the sector during the pandemic of the new coronavirus. “We have colleagues in other banks and are not getting fired. We feel disrespected. We do not know if we are going to be sent away tomorrow, they are not using any criteria ”, he criticizes.

The director of the São Paulo Bankers’ Union Vera Marchioni recalls that, even when stores were still closed, at the beginning of social isolation, the bank sent bankers to the streets, “turning around” to open new accounts. “This pressure at Santander brought about a huge revolt. Outside of Brazil this is not happening. Even in Latin America, there is no dismissal, there is no way to collect goals, to charge hours, ”observes Vera. “In addition to all the fear that people carry (from covid-19), they have to go to work. At the worst moment of the pandemic, it was the bank that opened more branches ”, he denounces.

Erratic bench

“It all puts a lot of stress on people. The union has been in high demand. Every day the protocol changes in relation to covid. It is an erratic bank and always to the detriment of workers ”, criticizes Vera.

According to the MSS manager, who, like others in this report, will have her name and place of work preserved so that there is no risk of reprisals, many people were sent away after May. Including people who were “delivering all goals”.

She says that dismissed colleagues made the complaint to the Union. Sought by workers’ representatives to explain the pressure on Santander and the cuts, the regional management assumed that there was no reason, but that the bank’s dismissal rule was “up there” and that they were only playing a role, despite surprised by the layoffs.

The National Confederation of Financial Workers (Contraf-CUT) reports that the situation in Santander is the same across the country. Since June there have been almost 700 layoffs, according to a survey by the entity. “At a negotiating table, the bank’s management said it would not fire. Then he jumped out. This was also recorded in a balance sheet sent to the shareholders ”, says the secretary of Socioeconomic Affairs, Mario Raia, a Santander employee and representative of Contraf on the commission that negotiates with the bank.

In the balance sheet for the second quarter, released on Wednesday (29), there is a negative difference of 844 jobs. This is the balance obtained between dismissals and hiring. “In other words, the number of dismissals is much higher than the unions managed to ascertain, because the bank has hired normally,” says the leader.

The union movement has carried out a series of campaigns denouncing the bank in Brazil and internationally.

Santander profit has harassment

The bank that denounces the layoffs also reports the horror of pressure at Santander to meet targets, even more meaningless in times of pandemic. Interviewed by RBA before the release of the balance sheet, she said: I’m sure there will be no drop, the collection is very insane. “There is an agency where the insurance sales target has increased by 200%. Since customers have not increased by 200% ”, he compares.

And Santander Brasil actually recorded net income of R $ 2.136 billion in the second quarter. Depending on how the balance sheet is analyzed, there would be a 41.2% drop compared to the same period in 2019. This decrease, however, refers to the increase in the provision for doubtful accounts (PDD or default risk). The amount doubled in the period, to R $ 6.5 billion. It contains R $ 3.2 billion of an additional provision made by the bank to cover possible defaults allegedly due to the new coronavirus pandemic.

Contraf-CUT explains: Drop in Santander profit would turn 8.8% growth without PDD

Without the increase in these provisions called “difficult to receive” credit, net income would have been R $ 7.749 billion and, in this case, there would have been an increase of 8.8% in 12 months and 1.1% in the quarter. “Santander increased this provision to give the impression that profit decreased. Only it didn’t decrease, and that in my eyes is also a way of deceiving people. See how tricky they are? They don’t give a point without a knot ”, comments the bank employee“ ex-caxias ”, whose disappointment spills over into words.

Excellence and speed

Santander employee responsible for checking the
documentation from companies asking the bank for a loan, NON confirms what
so many other workers report to unions across Brazil. “Same
given the increase in the number of companies that closed and stopped asking
credit, the bank charges the same targets. And you have to do it with excellence and
speed. ”

Through an application meeting, account NON, the manager warns that the bank is monitoring the time you enter, what you do, what you do not do, because if something happens you are fired for cause. “It’s‘ that ’pressure on Santander. Now some areas are making an amendment to the employment contract so that the employees of the risk group stay at home, but once a week they have to go to the bank, without the right to a transportation voucher. ”

For the bank, Santander takes advantage of this government (Bolsonaro’s) and its policy that benefits employers. “Our individual and collective rights are being manipulated, we are slowly dying. You either do this or you are afraid, because you know that unemployment is very high. And layoffs are happening daily, every day I know that a colleague of mine was dismissed. They go out and can’t even say goodbye. The manager calls home and says: today you were disconnected, it’s over. ”

NON also expresses its disappointment. “What I see today at Santander: very dissatisfaction on the part of the employees. I have more than 10 years in the bank and for what it is today, after the ‘his’ management, it was very complicated. For me it is being the worst phase. The pressure at Santander is inhumane. ”

Worse with Rial

“He” to which NON refers is Sergio Rial. President of the bank since 2016, Rial is appointed by workers by the union movement as responsible for the worsening of labor relations. The bank employee, who has two children, says she doesn’t want this life for them. “I already had an outbreak, I stayed away. The pressure at Santander is very great. ” For her, Santander uses the fear of unemployment to put pressure on unbearable levels. “They have the power. With that pressure, they make people work sick. They don’t care about others. Sergio Rial does not respect the worker. ”

The young MSS, the one who was “caxias”, says that Rial, who at the beginning of his administration transmitted a “superhuman” image by the company, is nothing like that. “Some things have improved in the digital world, but for those who are employees of Santander, the harassment has worsened. And with that the customer also loses. You don’t have our full attention when you call. He wants to talk to me, but I’m at the register, taking turns at the counter. If people knew how much we suffer… ”

For the president of UNI Finances Worldwide, Rita Berlofa, Santander maintains an anti-union policy under the management of Rial. “It does not prioritize dialogue. Such a manager can only be explained by the fact that he increased his profit. It is what shareholders want as a manager. ” UNI Finance is one of the arms of UNI Global Union. The international federation brings together union entities linked to the service sector that add up to 20 million workers at their bases.

According to the manager, a Santander employee, Sergio Rial commands
the only one of the big banks to lay off during the pandemic in the world. “Not even in the USA
the banks had this nonsense ”, criticizes Rita. “And in breach of agreement.
He put on the balance sheet aimed at shareholders that there would be no dismissal during the crisis
of the pandemic. That is, he lied. ”

International complaint

Santander, reinforces the president of UNI Finances, maintains a violent pressure for the fulfillment of goals, the workers are crazy. “They may not even get sick from covid, but they will have huge emotional problems with all this pressure”, he points out.

“UNI launched a petition at the international level through which we collected more than 10,000 signatures sent directly to Mr. Sergio Rial’s email box,” says the unionist. The document contrasts with the policy adopted by Santander regarding layoffs during the pandemic, the lack of dialogue and changes in the workers’ pension fund made during the pandemic, also breaching, as she points out, an existing agreement.

“We also did it through social networks, which is what we have left
in terms of the campaign at the current juncture, a tweet denouncing the bank.
We were among the five most talked about subjects on the day. Cards and videos in
networks keep the accusations highlighted. ”

Fear of covid-19

Santander ‘s behavior in the face of the illness of its employees by covid-19 is another form of pressure that takes the bankers’ sleep away. The bank, which at the beginning of the pandemic went ahead with protective policies that it copied from Spain, soon changed the way. And she started not to respect what was agreed at Fenaban’s table, in the crisis committee, says Rita.

“We are experiencing things in Santander that I have never experienced in my life. With this pandemic issue, they started demanding our return, ”says LOR, who has an autoimmune disease, considered to be at risk. “With that, covid cases started to increase. In addition to this pandemic concern, we are fighting with the invisible. We know that about 15 to 20 cases were investigated in the building where I work. There are coerced people not to say that they are sick. ”

LOR also denounces that in one of the trips to the unit where
works has had contact with an employee with covid, away the next day. But
that other people in the area have not been removed. “Like the government that we
it does not respect the laws, the bank does exactly the same. ”

Unfortunately, says the worker, President Sergio Rial is not
do what you say. “He said on an internal channel for the whole of Brazil that
would fire anyone during the pandemic and on May 30 he started to fire. AND
they are not few, they are many. ”

And he says that the bank is charging “negative” hours for employees on leave due to the risk of the covid-19. “For when the quarantine expires, these workers come back and pay for those hours. You believe? The person is on sick leave. The law supports. This is unconstitutional. ”


The bank is now saying that it is implementing a new
protocol against covid-19, informs Mario Raia, of Contraf-CUT. “Throughout
the pandemic was crazy, the bank changed the protocol every week. And on
In fact, we didn’t have the necessary assistance. In units where some
was diagnosed with covid-19, the bank only appeared to close after
that the union was activated three or four days later. I used to do a
sanitation and closed the place. Then it started to do a three-hour and the employees
they went back to work. Now, in this new protocol, the bank is proposing to
test and if it is negative the person goes back to work normally. This is also
complicated because the result can be a false negative in the face of efficiency
these quick pharmacy tests. ”

In negotiation with Santander, as well as for banks in
In general, the trade union movement calls for immediate
who had contact with those who were infected with the coronavirus.

“Now, the bank is waving a four-for-one job proposal (four days at home and one at the company). He informed that ‘for now’ there is no cut in benefits or salaries, ”says Raia.

This year’s bankers’ campaign has a specific claim on telecommuting. “Our proposal is to regulate with specific parameters, but Santander is coming with implementations outside of Fenaban’s table and this is a danger.” One of the objectives of teleworking regulation is to curb the practice of harassment as reported in Santander, and to prevent bank employees from taking home the same risk of illness that they had been encountering in face-to-face work.

What Santander says

Wanted by the RBA report, Banco Santander sent the
following note, through the press office:

“Santander is part of the
undersigned Não Demita, having been one of the first companies in Brazil to
announce that it would not take any action in this regard until the end of May. Our
social commitment remains unshakable. We recently announced the search for more than
1,000 professionals in the technology area and we started a new operation of
service in southern Brazil that could generate more than 4,000 jobs this year

In parallel, as part of the management of any
business, the bank’s leadership initiated a process of reassessment of the level of
productivity of its teams, which must be continuous in a company that seeks
maintain the best level of efficiency in the industry. Movement is necessary to
face a much more challenging environment, in addition to the need to navigate
effectively in an open architecture, networking and search environment
incessant levels of automation that are even more striking.

This framework of changes includes, for
example, the remote work of teams on a more permanent basis, already from the
second half. Meritocracy is one of the institution’s great values ​​and is the
filter that guides any measure in the sphere of management of our human capital. ”

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‘Hypocrite’, Bolsonaro at UN blames victims of agribusiness and mining




São Paulo – The “hypocritical” speech with which President Jair Bolsonaro opened, this Tuesday (22), the 75th United Nations General Assembly (UN), seems to have been made to the internal public of Brazil, its voters. And not for other heads of state and external actors, as expected at the UN ”. The opinion is of Professor Miriam Gomes Saraiva, from the Department of International Relations of the State University of Rio de Janeiro (Uerj). “It looks like a speech to then take a piece and put it on a blog. For external effects, the impact is very bad, because, with regard to the environment and the pandemic, any head of government needs to ask its ambassador in Brazil. ”

For the teacher, Bolsonaro’s “hypocritical” speech at the UN is “disconcerting”. “It is difficult to even talk about it, because it is shocking. The military, in the past, tried to talk about the development of the Amazon, with Transamazônica, Zona Franca, a series of items that, although predatory, are even pointed out as development. But, Bolsonaro, not even that defends. He simply lies. It does not defend anything whatsoever. ”


In his speech, the head of state of the largest country in South America stated: “As happened in much of the world, a portion of the Brazilian press also politicized the virus (which causes covid-19), spreading panic among the population, under the motto ‘stay home and see the economy later’ ”. According to him, “they almost brought social chaos to the country”.

Indifferent to the environmental tragedy that befalls the Amazon and the Pantanal, Bolsonaro said that forest fires occur “where the caboclo and the indigenous people burn their gardens in search of their survival”, and that in Mato Grosso the cause is the “high temperature”.

He also said that the emergency aid paid in Brazil to the neediest in the context of the pandemic is one thousand dollars. The benefit amount, R $ 600, in today’s values, does not reach 110 dollars, and the last four installments, of R $ 300, will be R $ 55.

“The speech reveals a cold and persistent liar. It is an extremely unfair, aggressive speech that blames the victims of invasions (indigenous lands) and covers up the guilt of those responsible for the attacks on native peoples, their rights, their ways of existence, the environment and forests in Brazil, says Cleber Buzatto, deputy secretary of the Indian Missionary Council (Cimi). “We absolutely repudiate this disastrous attempt by President Bolsonaro to hold the original peoples responsible for what they are being victims of, the interests of agribusiness and mining, which he tries to protect,” he adds.

Economic causes

The only alternative for countries that care about the environment
environment, human and indigenous rights is to stop buying
products of mineral and agricultural origin from Brazil, believes Buzatto. “While
there is demand there will be violence and aggression on the part of these sectors and protection
them by the Bolsonaro government. ”

In the opinion of Gilberto Maringoni, professor of International Relations at the Federal University of ABC (UFABC), in his second appearance at the UN General Assembly, Bolsonaro expressed himself in a more moderate tone than in 2019. Last year, he still represented a novelty on the international scene, a scenario in which President Donald “Trump was surfing in popularity”.

In 2019, Bolsonaro stated that he took over a country “on the verge of socialism” and made reference to the Mais Médicos program. He cited the program implemented in Dilma Rousseff’s first term as “an agreement between the PT government and the Cuban dictatorship”. For Maringoni, in view of Trump’s likely defeat to Joe Biden in the American elections, Bolsonaro adopted a more moderate speech.

Bolsonaro’s “hypocritical” side at the UN was also exposed when mentioning the trade agreement between Mercosur and the European Union (EU) and with the European Free Trade Association. “These agreements have important clauses that reinforce our commitments to environmental protection,” he said. In reality, the deal is in check in Europe precisely because of the environmental “policy” of his government in Brazil.

European pressure

Social pressures against the agreement are increasing in Europe. On Friday (18), the French government strongly spoke against the trade agreement between the EU and Mercosur. The agreement has not yet been ratified, due to serious environmental problems in the countries of the South American bloc, Brazil, Argentina, Paraguay and Uruguay. Last year, with Decree No. 10,084, the president released sugarcane planting in the Amazon, the Pantanal and the Upper Paraguay Basin. Read the decree here.

But Bolsonaro continues to try to capitalize on the deal that has not yet been finalized, which is of more interest to European capitalism than, for example, to the industry of South American countries. “Most likely, he will continue to repeat this, that he managed to sign the agreement. It is possible that it will be ratified at some point, including after the end of the Bolsonaro government, ”says Miriam Gomes Saraiva.

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